Quality Assessment by the Centers for Medicare & Medicaid Services

How can a consumer measure hospice quality? The Centers for Medicare & Medicaid Services (CMS) has implemented a Consumer Assessment of Healthcare Providers and Systems (CAHPS®1) Hospice Survey to measure the experiences that patients and their caregivers have with hospice care. VNA Hospice & Palliative Care of Southern California (VNASC) is proud to share our score versus the national average.

These quality measures answer the “essential questions” that patients and caregivers should look for when choosing a hospice care agency.

Centers for Medicare & Medicaid Services, Baltimore, MD. 12/01/2017 

Find out more about our hospice care services and how they can assist you and your family.

2017 Hospice Quality Measures

Hospice quality assessment

A Commitment to Quality Hospice Care

We have a commitment to offer quality hospice care to all of our patients. Our staff is available 24 hours a day to ensure that you have someone to help anytime a need arises. With over 65 years of experience in providing hospice care in Southern California, we’ve been part of the growing hospice movement since it started.

With ongoing staff training and education, we continue to offer the highest quality care, year after year.

MEASURE 1:

Patients or caregivers who were asked about treatment preferences like hospitalization and resuscitation at the beginning of hospice care.

National Average: 98.3% | VNASC: 100%

MEASURE 2:

Patients or caregivers who were asked about their beliefs and values at the beginning of hospice care.

National Average: 98.6% |  VNASC: 99.3%

MEASURE 3:

Patients who were checked for pain at the beginning of hospice care.

National Average: 93.9% |  VNASC: 90.2%

MEASURE 4:

Patients who got a timely and thorough pain assessment when pain was identified as a problem.

National Average: 77.7% |  VNASC: 91.3%

MEASURE 5:

Patients who were checked for shortness of breath at the beginning of hospice care.

National Average: 97.3% | VNASC: 100%

MEASURE 6:

Patients who got timely treatment of shortness of breath.

National Average: 94.6% |  VNASC: 99%

MEASURE 7:

Patients taking opioid pain medication who were offered care for constipation.

National Average: 93.3% |  VNASC: 92.8%

Contact Us

Thank you for contacting VNA Hospice & Palliative Care of Southern California. We will get back to you soon as possible. Contact our 24-hour day call center at 1-800-969-4862 and a representative will be able to assist you immediately.